Frequently Asked Questions - Purple Box
ACCESS PURPLEBOX QATAR
How can access Purplebox Qatar?
Purplebox.qa can be accessed directly from the internet through your mobile device or desktop. Our goal is to make it easier on our customers to access the platform online from anywhere and at anytime.
How will I know if my card payment is successful?
Purplebox will send an invoice via email confirming the payment. Also, you can check with your bank if the amount has been deducted, most likely the payment did go through.
Why was I charged the wrong amount for my order?
If your order was indeed charged with the wrong amount, please contact our Customer Support:
Number: 5599 1781
Which credit cards are accepted for payment?
Purplebox accepts all major credit and debit cards that are supported by VISA, Mastercard, or AMEX.
What are the payment methods available?
To bring you the most convenient online shopping experience, we offer you these payment methods:
Credit/ Debit Card (Mastercard, Visa and AMEX)
Cash on Delivery
Can I use a credit card which is not under my name to place an order?
Yes, you can use any acceptable cards as long as the card owner authorized you to use his/her card.
How do I use my coupon code?
There are two ways to input the coupon code:
After clicking “add to cart” there will be an option to enter you coupon code at the lower left part.
On the checkout page, before you click “place order” there is an option above it to put your coupon code
How can I track my order?
You can track your order by logging in to your account and click “My Orders” on the upper left side of the screen
How can I change or cancel my order?
We currently do not have an option to cancel or change the order once it has been completed. However, you can contact our support team to assist you.
How do I return my item?
Please note that return policy differs from each merchant.
NOTE: Return request will be reviewed and should be subject by terms & conditions.
Before returning, please make sure the product is:
Complete with free gifts, accessories, and in the original packaging
Sealed condition - Except when item cannot be identified while still contained in the original packaging
Tags & Labels attached
Is there a charge to return the item?
Yes, we charge 15 QAR for items collection if the customer decided to return the item for such personal reason.
SHIPPING AND DELIVERY
When will you deliver my order?
Purplebox is committed to deliver your orders within 24 hours. Please note that we do not deliver during Fridays.
Can I change the Shipping Address?
Yes, just log in to your account and click “Manage address”
Where can I check my shipping fee when placing an order?
During checkout process, you can check your shipping fee in the Order Summary box.
What are the shipping fees and rates?
For Cash on Delivery: 15 QAR
For Card Payments: 10 QAR
For Paypal: Free delivery charge
Can I receive a call before delivery?
Yes, our driver usually calls the customer to confirm availability before delivering the items.
Do you ship internationally?
Yes, we do international shipping with appropriate shipping charge from shipping companies as per the order size and weight.
What if I am not at home when the package arrives?
If in case you are not home when your package arrives, you can have someone collect your order on your behalf.
Wide range of high quality products
Find the best money saving offer and discounts.
All major credit & debit cards accepted
Same and Next Day Delivery Services